File a Claim
Reference guide for filing a lost or damaged shipment claim with Ship4Snow.
Shipping claims
Claims must be initiated within 7 days of scheduled delivery via the Ship4Snow Claims Form below or through Ship4Snow support.
What you need to file
Order & tracking numbers
Your Shopify order number (e.g. #1234) and carrier tracking number.
Proof of value
Original sales receipt, invoice, or appraisal.
Documentation photos
Damaged parts, inside of packaging (showing how the skis, snowboard, or gear was packed), and outside of the shipping bag or case.
Cost estimate
Repair estimate or replacement cost.
Deadlines & key details
Damaged items
Initiate your claim within 7 days of scheduled delivery via the form below or Ship4Snow support.
Missing package
Contact Ship4Snow support (not the carrier). Most packages are found within 5 business days; if declared lost, we will assist with filing.
Important rules
- Only the person who originally booked the shipment may file a claim.
- Claims can be denied if the skis or snowboard were not packed per Ship4Snow standard guidelines.
Ship4Snow Claims Form
Complete the form below with all required information and documentation. You can also contact Ship4Snow support if you prefer.
The confirmation on the form still refers to a bike and Ship4Bikes packing guidelines. Check it when your skis or snowboard were packed in a padded ski or snowboard bag. If the form does not load, use the support link above.
Still have questions?
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